KanoEats – Terms & Conditions
Last Updated: February 2025
Welcome to KanoEats, an online food delivery and multi-vendor marketplace connecting users with restaurants, vendors, and delivery partners across Kano and other locations in Nigeria.
By accessing or using our website, mobile site, or services, you agree to be bound by the following Terms & Conditions.
Please read them carefully.
1. Definitions
- “KanoEats,” “we,” “our,” and “us” refer to KanoEats and its management.
- “User,” “Customer,” and “You” refer to anyone accessing or using our services.
- “Vendor,” “Merchant,” and “Restaurant” refer to any business selling products through KanoEats.
- “Delivery Partner” – refers to registered riders delivering orders.
- “Platform” – refers to the KanoEats website, tools, and services.
- “Order” – refers to a purchase made on KanoEats.
2. Acceptance of Terms
By using KanoEats, you confirm that:
- You are at least 18 years old,
- You have the legal capacity to enter into an agreement.
- You agree to comply with these terms.
If you do not agree, please do not use the platform.
3. Our Services
KanoEats provides:
- Online ordering of food, groceries, and goods
- Vendor listings and profiles
- Order marketplace for restaurants and users
- Delivery services via independent riders
- Secure payment processing
- Vendor dashboard for order management and sales tracking
KanoEats is not a restaurant or product manufacturer. We only act as a platform between customers, vendors, and delivery riders.
4. Account Registration
To use KanoEats fully, you must create an account. You agree to:
- Provide accurate personal information
- Keep your login details secure
- Do not share your account with anyone
- Notify us immediately of unauthorized use
KanoEats reserves the right to suspend or terminate accounts violating these terms.
5. Vendor Responsibilities
Vendors must:
- Provide accurate menu and product information
- Upload correct prices, images, and availability
- Fulfill orders promptly
- Comply with food safety and hygiene standards
- Handle product quality and packaging
KanoEats is not responsible for a vendor’s mistakes, product quality, or delays caused by vendors.
6. Orders & Payments
By placing an order:
- You agree to pay the total displayed amount
- You confirm the details are correct
- You understand that once processing begins, the order cannot be canceled
- Payments are handled through secure gateways such as Paystack
Prices, taxes, and delivery fees may vary.
7. Delivery Terms
Deliveries are handled by independent delivery partners registered on the platform.
We strive to deliver orders on time, but:
- Delivery time may vary due to traffic, weather, or vendor delays
- KanoEats is not liable for delays beyond our control
- Delivery partners are responsible for handling items safely
If a rider cannot reach you after multiple attempts, the order may be marked as failed and no refund may be issued.
8. Refunds & Cancellations
Refunds may be approved only in the following cases:
- The vendor did not prepare the order
- The product delivered was wrong or unavailable
- Payment was deducted but order was not confirmed
Refunds are not issued for:
- Change of mind
- Wrong address provided
- Failed delivery due to customer not picking calls
- Food not meeting personal taste preferences
- Delays caused by traffic, weather, or peak hours
All approved refunds are processed through the same payment method used during purchase.
9. User Conduct
You agree not to:
- Misuse the platform
- Create fake orders
- Post abusive or illegal content
- Manipulate vendor ratings
- Interfere with system operations
- Attempt to hack or copy the platform
Violation may result in account suspension or legal action.
10. Vendor & Product Information
All menus, prices, images, and descriptions are provided by vendors.
KanoEats does not guarantee:
- Accuracy of vendor information
- Food quality or taste
- Vendor availability
- Product portion size
- Packaging or safety standards
Complaints should first be directed to the vendor through the platform.
11. Intellectual Property
All content on the KanoEats platform—logos, branding, design, layout, graphics, and system structure — is owned by KanoEats.
Users and vendors must not copy, resell, duplicate, or reproduce any part of the platform without written permission.
12. Privacy Policy
We collect and store user information to:
- Process orders
- Improve our services
- Communicate with users
- Verify delivery and transactions
We do not sell or share your private data with third parties except for payment processing or as required by law.
13. Limitation of Liability
KanoEats is not responsible for:
- Vendor mistakes
- Food quality or health reactions
- Delivery delays
- Rider behavior
- Unavailable items
- Errors caused by third-party systems
- Loss or damages resulting from platform use
Your use of the platform is at your own risk.
14. Suspension or Termination
KanoEats may suspend or terminate any account that:
- Violates our terms
- Engages in fraud
- Abuses the platform
- Threatens vendors or riders
- Posts harmful content
15. Changes to Terms
KanoEats may update these terms at any time. Changes take effect immediately after publication.
Users are responsible for reviewing updates.
16. Contact Information
For support or inquiries:
KanoEats Customer Support
Email: support@kanoeats.com.ng
Website: www.kanoeats.com.ng